ADR 0010: WeCom AI-Powered Internal Communications and Automation¶
Status¶
Proposed
Date¶
2026-08-06
Context¶
OVES is migrating to the Tencent ecosystem (ADR 0002). WeCom is the primary workplace platform. Beyond chat, WeCom now provides AI-native capabilities:
| Capability | Use Case |
|---|---|
| Smart Robot | HR policy Q&A, product info, onboarding mentor — configurable knowledge sets (PDF, Word, Excel, online docs, 微盘) |
| Smart Search | AI search across chats, docs, emails with summarized answers |
| Smart Summary | Summarizes chats, docs, meetings, emails into digest |
| Smart Sheet AI fields | Auto-classify, summarize, enrich table data |
| Record Meeting (面聊) | AI transcribes + summarizes in-person conversations |
| API/MCP plugins | Extend Smart Robot with external data (COS, TDengine, BFF) |
Decision¶
Adopt WeCom AI as primary internal communications automation layer.
Phase 1: Smart Robot (Month 1)¶
Deploy 2-3 bots: HR Assistant, Product Expert, Engineering KB. Strict KB-only mode for accuracy.
Phase 2: Smart Summary + Search (Month 2)¶
Weekly project summaries, customer service recaps, meeting notes.
Phase 3: API/MCP Extensions (Month 3+)¶
Connect to COS, TDengine, BFF API for data-aware responses.
Consequences¶
- Zero additional cost (bundled with WeCom)
- Zero deployment friction (employees already use WeCom)
- Model flexibility: Hunyuan (general) + DeepSeek (technical)
- 300 robot limit per enterprise, 20 per member
Verified Implementation (2026-08-09)¶
OVES Product Expert bot: Created and live with 6 test users. DeepSeek model. Knowledge set linked to Lexiang Articles space.
Bot Creation Procedure¶
- WeCom desktop → avatar → Manage Company (opens admin console authenticated — avoids "跳转客户端失败" protocol handler error)
- Left sidebar → Security & Management → Management Tool → Smart Robot
- Create → Manual Setup
- Configure: Name, Model (DeepSeek), Role Setting, Visible Range (test group first)
- Save
Knowledge Set Connection¶
Lexiang entries pushed via MCP entry_import_content → Articles space. Key note for Lexiang MCP: remove preset=meta from URL — preset restricts to read-only. Without preset, full read+write access.
Admin Console Navigation¶
Always use WeCom desktop → Manage Company for admin console access. Browser-based QR scanning from outside WeCom triggers protocol handler errors on some systems. This is the verified reliable path.
Full procedure: WeCom Bot Creation — step-by-step English UI reference with screenshots, configuration values, and common errors.
Supersedes¶
None.
Superseded By¶
None.